To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
How long does it take to get a library card?
Our librarian will be able to supply you with a new library card the same day you apply.
Is there a way to view the library catalog?
Yes. Just visit ewtp.illshareit.com
What hours is Village Hall open?
Village Hall is open Monday 8:30 am to 1:30 pm, Tuesday 8:30 am to 1:30 pm, Wednesday 1:00 pm to 6:00 pm, Thursday 8:30 am to 1:30 pm, Friday 8:30 am to 1:30 pm
Can payments be left after hours?
Yes, The Village Hall has a 24 hour Drop box located on the front of the building.
May I burn trash and leaves inside the city limits?
No, not at the current time due to dry conditions in our county. Please contact city hall if you have any questions.
When are the garbage collection days for my street?
Please refer to the schedule provided by the waste company that you chose.
Remember, observed holidays will alter the normal routine.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Subscribe" button located on the left. Fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
All City elections are conducted by the Village of Ridge Farm please visit the elections page for locations and upcoming election information.